@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700;800&family=Manrope:wght@500;600;700;800&display=swap');
:root{color-scheme:dark;--bg:#0b111e;--sidebar:#0e1727;--surface:#131f31;--surface2:#19283c;--border:#2a3a50;--text:#f1f5fb;--muted:#9aabc1;--accent:#55e3d0;--blue:#76aaff;--radius:16px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:14px/1.55 'DM Sans',system-ui,sans-serif}button,input,textarea,select{font:inherit}button{cursor:pointer}a{color:inherit;text-decoration:none}.shell{display:grid;grid-template-columns:254px minmax(0,1fr);min-height:100vh}.shell[hidden]{display:none}.sidebar{background:var(--sidebar);border-right:1px solid var(--border);padding:27px 17px;display:flex;flex-direction:column;min-height:100vh}.brand{display:flex;align-items:center;gap:12px;padding:0 12px 27px}.brand img{width:39px;height:39px;object-fit:contain}.brand strong,.brand small{display:block;letter-spacing:.09em}.brand strong{font:800 17px Manrope,sans-serif}.brand small{font-size:9px;color:var(--muted)}.workspace{display:flex;align-items:center;gap:11px;background:#17253a;border:1px solid var(--border);border-radius:12px;padding:12px;margin-bottom:28px}.workspace-icon{width:36px;height:36px;display:grid;place-items:center;border-radius:10px;background:#204c53;color:var(--accent);font-weight:800}.workspace strong,.workspace small{display:block}.workspace strong{font-size:12px}.workspace small{font-size:11px;color:var(--muted)}.nav-caption{font-size:10px;font-weight:800;letter-spacing:.18em;color:#71849e;margin:0 12px 12px}.nav-item{width:100%;display:flex;align-items:center;gap:12px;border:1px solid transparent;border-radius:11px;background:none;color:#b9c8d9;text-align:left;padding:12px 13px;margin-bottom:4px;font-weight:600}.nav-item:hover{background:#1b2a3d}.nav-item.active{background:#183b46;color:var(--accent);border-color:#2d6369}.nav-icon{width:20px;text-align:center;font-size:17px}.sidebar-bottom{margin-top:auto;padding:25px 11px 0}.secure{font-size:12px;color:var(--muted);padding-bottom:15px;border-bottom:1px solid var(--border)}.secure-dot{display:inline-block;width:7px;height:7px;background:#45d7a1;border-radius:50%;margin-right:8px}.sidebar-link{display:block;color:#aebfd2;padding-top:16px;font-size:12px}.main-area{min-width:0}.topbar{height:77px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 clamp(20px,4vw,55px);background:#0e1725}.top-left,.top-right,.breadcrumb{display:flex;align-items:center;gap:13px}.breadcrumb{font-size:13px;color:var(--muted)}.breadcrumb strong{color:#edf4fb}.slash{opacity:.4}.user-avatar{display:grid;place-items:center;width:37px;height:37px;border-radius:50%;background:#284c61;color:#b7fff0;font-weight:800}.user-meta strong,.user-meta small{display:block}.user-meta strong{font-size:12px}.user-meta small{font-size:10px;color:var(--muted);letter-spacing:.08em}.logout{background:transparent;border:1px solid var(--border);color:#dbe6f2;border-radius:9px;padding:9px 13px;margin-left:13px}.logout:hover{border-color:var(--accent)}.menu-button{display:none;background:transparent;color:var(--text);border:0;font-size:22px}.page{max-width:1460px;margin:auto;padding:43px clamp(20px,4vw,55px) 90px}.eyebrow{color:var(--accent);font-size:11px;font-weight:800;letter-spacing:.17em;text-transform:uppercase;margin:0 0 11px}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:26px}.page-heading h1{font:800 clamp(26px,3vw,37px)/1.2 Manrope,sans-serif;letter-spacing:-.04em;margin:0 0 8px}.subhead{color:var(--muted);margin:0}.btn{display:inline-flex;align-items:center;justify-content:center;gap:9px;background:var(--accent);color:#082128;border:0;border-radius:10px;padding:11px 17px;font-weight:800}.btn:hover{background:#8ff8e7}.btn.secondary{background:#203248;color:#eaf3fc;border:1px solid #344b63}.btn.danger{background:#58303a;color:#ffd8df}.btn:disabled{opacity:.55;cursor:wait}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:24px}.stat,.panel,.quick-card{border:1px solid var(--border);background:var(--surface);border-radius:var(--radius)}.stat{padding:21px 23px;min-height:123px}.stat-icon{font-size:20px;color:var(--accent);margin-bottom:10px}.stat strong{display:block;font:800 29px Manrope,sans-serif;line-height:1.15}.stat span{color:var(--muted);font-size:12px}.two-col{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(250px,1fr);gap:20px}.panel{padding:24px;margin-bottom:20px;min-width:0}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}.panel h2{font:800 17px Manrope,sans-serif;margin:0}.panel p{margin-top:8px}.muted{color:var(--muted)}.tiny{font-size:12px}.ticket-list{display:grid;gap:10px}.ticket-row{display:flex;align-items:center;justify-content:space-between;gap:15px;text-align:left;width:100%;padding:16px;border:1px solid var(--border);border-radius:12px;background:#18273b;color:var(--text)}.ticket-row:hover{border-color:#4a8390;background:#1d3144}.ticket-title{font-weight:800;margin:4px 0}.ticket-meta{font-size:12px;color:var(--muted)}.ticket-side{text-align:right;flex-shrink:0}.pill{display:inline-block;padding:4px 9px;border-radius:20px;background:#273a50;color:#d5e5f5;font-size:11px;font-weight:800;text-transform:capitalize}.pill.open{background:#164d48;color:#8cf7da}.pill.in_progress{background:#263e69;color:#a6c6ff}.pill.waiting_customer{background:#594526;color:#ffe1a1}.pill.resolved{background:#274e3b;color:#a7f5c1}.pill.closed{background:#343d4c;color:#aeb9c9}.quick-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.quick-card{padding:18px;text-align:left;color:var(--text);cursor:pointer}.quick-card:hover{border-color:var(--accent)}.quick-card strong,.quick-card small{display:block}.quick-card strong{margin:10px 0 5px}.quick-card small{color:var(--muted)}.quick-symbol{color:var(--accent);font-size:25px}.empty{text-align:center;padding:42px 18px;border:1px dashed #35465d;border-radius:12px;color:var(--muted)}.empty-icon{font-size:29px;display:block;margin-bottom:8px}.field{display:flex;flex-direction:column;gap:7px;margin-bottom:17px}.field label{font-weight:700;font-size:12px;color:#dce8f4}.field input,.field textarea,.field select,.search{width:100%;border:1px solid #35475f;border-radius:10px;background:#0f1a2b;color:var(--text);padding:12px 13px;outline:0}.field input:focus,.field textarea:focus,.field select:focus,.search:focus{border-color:var(--accent)}.field textarea{min-height:125px;resize:vertical}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 18px}.notice{padding:13px 15px;background:#18343c;border:1px solid #285961;border-radius:10px;color:#b6f4e7;font-size:12px;margin:12px 0 20px}.flash{padding:13px 17px;border:1px solid #37746e;background:#173c3a;border-radius:10px;margin-bottom:22px}.flash.error{border-color:#9b515c;background:#452631;color:#ffd5dd}.detail-head{display:flex;align-items:start;justify-content:space-between;gap:14px}.back{border:0;background:transparent;color:var(--accent);font-weight:700;margin-bottom:20px;padding:0}.detail-info{display:flex;flex-wrap:wrap;gap:8px;margin:14px 0 20px}.info-tag{border:1px solid var(--border);padding:6px 10px;border-radius:8px;color:var(--muted);font-size:12px}.messages{display:grid;gap:13px;margin:20px 0}.message{padding:16px;background:#18283c;border:1px solid var(--border);border-radius:12px;max-width:90%;white-space:pre-wrap;overflow-wrap:anywhere}.message.mine{margin-left:auto;background:#1a3c40;border-color:#2b6463}.message small{display:block;color:var(--muted);margin-bottom:6px}.message div{white-space:pre-wrap}.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:20px}.filters .search{flex:1;min-width:180px}.filters select{background:#132239;color:var(--text);border:1px solid var(--border);padding:10px;border-radius:9px}.detail-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(270px,1fr);gap:20px}.quote-line{display:flex;justify-content:space-between;gap:15px;border-bottom:1px solid var(--border);padding:9px 0}.quote-line span:first-child{color:var(--muted);text-transform:capitalize}.quote-line span:last-child{text-align:right;overflow-wrap:anywhere}.people{display:grid;gap:10px}.person{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--border);border-radius:11px}.person .user-avatar{flex-shrink:0}.person strong,.person small{display:block}.person small{color:var(--muted)}.loading{padding:50px;text-align:center;color:var(--muted)}@media(max-width:1100px){.stats{grid-template-columns:repeat(2,1fr)}.two-col,.detail-grid{grid-template-columns:1fr}}@media(max-width:760px){.shell{grid-template-columns:1fr}.sidebar{position:fixed;z-index:20;top:0;bottom:0;left:0;width:254px;transform:translateX(-100%);transition:transform .2s;box-shadow:20px 0 50px #0007}.shell.menu-open .sidebar{transform:translateX(0)}.menu-button{display:block}.topbar{padding:0 18px}.page{padding:27px 16px 60px}.user-meta{display:none}.page-heading{align-items:flex-start;flex-direction:column}.stats{gap:9px}.stat{padding:15px;min-height:105px}.stat strong{font-size:24px}.form-grid,.quick-grid{grid-template-columns:1fr}.panel{padding:17px}.ticket-row{align-items:flex-start}.ticket-side{max-width:110px}.logout{margin-left:0}.breadcrumb{gap:7px}}

/* Leadership user directory */
.user-role-card{border:1px solid var(--border);background:#18273b;border-radius:13px;padding:18px;display:grid;gap:15px}.user-role-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.user-role-top strong,.user-role-top small{display:block}.user-role-top small{color:var(--muted);overflow-wrap:anywhere}.role-choices{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.role-choice{display:flex;align-items:center;gap:7px;border:1px solid #35475f;border-radius:9px;padding:11px;background:#0e1c2e;cursor:pointer}.role-choice:has(input:checked){border-color:var(--accent);background:#173c40;color:#b8fff0}.role-choice input{accent-color:#55e3d0}.user-role-card>.btn{justify-self:start}@media(max-width:900px){.role-choices{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:480px){.role-choices{grid-template-columns:1fr}.user-role-top{align-items:flex-start;flex-direction:column}}

/* ============================================================
   TS WEB — PREMIUM PORTAL THEME (matches public website)
   Visual-only overrides; no changes to API/role permissions.
   ============================================================ */
:root{--bg:#090f16;--sidebar:#0c141d;--surface:#14212d;--surface2:#1b2b39;--border:#334250;--text:#f7f6fc;--muted:#b5c1ce;--accent:#ffe05b;--blue:#b88af4;--radius:20px}
html{scroll-behavior:smooth}body{background:radial-gradient(ellipse at 78% -10%,#352449 0%,transparent 35%),#090f16;min-height:100vh}
::selection{background:#ffe05b;color:#10151c}
:focus-visible{outline:2px solid #ffe05b!important;outline-offset:3px}
.shell{grid-template-columns:272px minmax(0,1fr)}
.sidebar{position:sticky;top:0;height:100vh;min-height:0;overflow-y:auto;padding:30px 18px 24px;background:linear-gradient(170deg,#101b26 0%,#0c141d 55%,#171327 100%);border-right:1px solid #384151;box-shadow:15px 0 55px #0002}
.brand{padding:0 10px 31px;gap:14px}.brand img{width:51px;height:51px;filter:drop-shadow(0 0 15px #ac78d455)}.brand strong{font-size:19px;letter-spacing:.025em}.brand small{font-size:10px;letter-spacing:.19em;color:#c7b5e3}
.workspace{background:linear-gradient(115deg,#28223d,#1b2935 85%);border:1px solid #5d4c78;border-radius:16px;padding:15px 12px;box-shadow:inset 0 1px #ffffff12,0 15px 30px #0002}.workspace-icon{background:linear-gradient(135deg,#ffe05b,#e9b44f);color:#11161d;border-radius:12px;width:43px;height:43px;box-shadow:0 8px 20px #ffe05b24}.workspace strong{font-size:13px}.workspace small{color:#d4c6e7}
.nav-caption{color:#ad8dd4;margin-bottom:14px}.nav-item{min-height:47px;border-radius:12px;color:#cbd2e0;font-weight:700;transition:background .2s,color .2s,transform .2s,border-color .2s}.nav-item:hover{background:#2a2940;transform:translateX(3px)}.nav-item.active{background:linear-gradient(110deg,#463359,#2c2841);border-color:#8768aa;color:#fff;box-shadow:inset 3px 0 #ffe05b,0 8px 18px #0003}.nav-item.active .nav-icon{color:#ffe05b}.nav-icon{font-size:19px}
.sidebar-bottom{padding-top:25px}.secure-dot{background:#ffe05b;box-shadow:0 0 0 4px #ffe05b17}.sidebar-link:hover{color:#ffe05b}
.main-area{background:radial-gradient(ellipse at 80% 0%,#2e224450,transparent 42%),radial-gradient(ellipse at 4% 70%,#28244330,transparent 50%)}
.topbar{height:84px;background:#0d1721e8;border-bottom:1px solid #394351;backdrop-filter:blur(16px);padding:0 clamp(22px,3.4vw,62px)}.breadcrumb{font-weight:600}.breadcrumb strong{color:#ffe05b}.slash{color:#a27ac6;opacity:1}.user-avatar{width:43px;height:43px;background:linear-gradient(135deg,#694d91,#322b50);border:1px solid #9375b9;color:#fff;box-shadow:0 0 0 4px #a576e410}.user-meta strong{font-size:13px}.user-meta small{color:#e2bd71;font-weight:800}.logout{background:#1a2632;border:1px solid #495566;border-radius:22px;padding:10px 18px;font-weight:800;transition:.2s}.logout:hover{border-color:#ffe05b;color:#ffe05b;background:#252b37}
.page{max-width:1540px;padding:38px clamp(22px,3.4vw,62px) 100px}.page-heading{position:relative;isolation:isolate;overflow:hidden;min-height:178px;align-items:center;padding:32px clamp(25px,3.3vw,48px);border:1px solid #6d527e;border-radius:26px;background:radial-gradient(ellipse at 85% 30%,#573e78 0%,#28223e 38%,#171e2b 78%);box-shadow:0 18px 50px #0003,inset 0 1px #ffffff20;margin-bottom:26px}.page-heading:before{content:"";position:absolute;z-index:-1;width:270px;height:270px;border:3px solid #ffe05b;border-left-color:transparent;border-bottom-color:#a576e4;border-radius:50%;right:8%;top:-100px;transform:rotate(-26deg);opacity:.72;filter:drop-shadow(0 0 15px #a576e47a)}.page-heading:after{content:"TS";position:absolute;z-index:-1;right:15%;top:16%;font:900 110px/1 Manrope,sans-serif;letter-spacing:-.1em;color:#ffffff09;transform:rotate(-8deg)}.page-heading>div{position:relative;z-index:1;max-width:740px}.eyebrow{color:#d7b0fa;letter-spacing:.2em;font-size:11px;margin-bottom:12px}.eyebrow:before{content:"";display:inline-block;width:21px;height:2px;background:#ffe05b;vertical-align:middle;margin-right:9px}.page-heading h1{font-size:clamp(29px,3.25vw,46px);line-height:1.1;letter-spacing:-.052em;max-width:780px;text-wrap:balance}.subhead{color:#e0dbe8;font-size:14px;max-width:680px}
.btn{background:#ffe05b;color:#141820;border-radius:999px;padding:12px 21px;box-shadow:0 5px 20px #ffe05b19;transition:transform .18s,background .18s,box-shadow .18s}.btn:hover{background:#fff09b;transform:translateY(-2px);box-shadow:0 10px 26px #ffe05b30}.btn.secondary{background:#302842;color:#f6eaff;border:1px solid #7a629b}.btn.secondary:hover{background:#433257}.btn.danger{background:#6c344a;color:#ffe0e5}.btn:disabled{transform:none;box-shadow:none}
.stats{gap:17px;margin-bottom:26px}.stat,.panel,.quick-card{border:1px solid #3d4a5a;background:linear-gradient(145deg,#1b2a36,#131e29 78%);border-radius:20px;box-shadow:0 12px 35px #0002,inset 0 1px #ffffff0b}.stat{position:relative;overflow:hidden;padding:23px 24px;min-height:150px;transition:transform .2s,border-color .2s}.stat:hover{transform:translateY(-3px);border-color:#9470b7}.stat:before{content:"";position:absolute;left:0;top:0;right:0;height:3px;background:linear-gradient(90deg,#ffe05b,#a576e4)}.stat:nth-child(2):before{background:linear-gradient(90deg,#aa77e8,#e6b5ff)}.stat:nth-child(3):before{background:linear-gradient(90deg,#ffe05b,#d99a3d)}.stat:nth-child(4):before{background:linear-gradient(90deg,#74c9b8,#a576e4)}.stat-icon{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;background:#40334d;color:#ffe05b;margin-bottom:14px}.stat strong{font-size:34px;letter-spacing:-.06em}.stat span{font-size:12px;color:#c3cbd7;font-weight:600}
.panel{padding:26px;margin-bottom:22px}.panel h2{font-size:19px;letter-spacing:-.03em}.panel-head{margin-bottom:20px}.panel-head .btn{padding:8px 15px;font-size:12px}.two-col{gap:22px}.ticket-list{gap:11px}.ticket-row{background:linear-gradient(110deg,#1d2c3a,#1b2635);border:1px solid #394b5c;border-radius:14px;padding:17px 18px;transition:transform .2s,border-color .2s,background .2s}.ticket-row:hover{transform:translateY(-2px);background:#292c40;border-color:#a576e4}.ticket-title{font-size:14px}.ticket-meta{color:#c4cedb}.pill{background:#322d45;color:#eee3ff;border:1px solid #625277;padding:5px 11px}.pill.open{background:#3a382a;color:#ffe591;border-color:#78683a}.pill.in_progress{background:#2d3454;color:#c6c8ff;border-color:#5e65a3}.pill.waiting_customer{background:#54402d;color:#ffe1a1;border-color:#876a44}.pill.resolved{background:#24483e;color:#b4f4d9;border-color:#4c8372}.pill.closed{background:#303c4a;color:#c2cbd7;border-color:#4d5b6d}
.quick-grid{gap:15px;margin-top:2px}.quick-card{position:relative;overflow:hidden;padding:23px 24px;transition:transform .2s,border-color .2s,background .2s}.quick-card:hover{transform:translateY(-4px);border-color:#a576e4;background:#25263c}.quick-card:after{content:"↗";position:absolute;top:18px;right:20px;color:#ffe05b;font-size:20px}.quick-symbol{display:grid;place-items:center;width:43px;height:43px;background:#463358;border-radius:13px;color:#ffe05b}.quick-card strong{font-size:15px;margin-top:16px}.quick-card small{color:#bfcbd8;font-size:12px}
.empty{border:1px dashed #5c5572;border-radius:15px;background:#25243a44;color:#cbd0db;padding:44px 22px}.empty-icon{color:#ffe05b}
.field label{color:#e7e1f2}.field input,.field textarea,.field select,.search{background:#0e1924;border:1px solid #48566a;border-radius:12px;padding:13px 14px;transition:border-color .18s,box-shadow .18s}.field input:focus,.field textarea:focus,.field select:focus,.search:focus{border-color:#ffe05b;box-shadow:0 0 0 3px #ffe05b16}.filters select{background:#182534;border-color:#48566a;border-radius:12px}.notice{background:#332b40;border-color:#66537e;color:#f4e8ff;border-radius:13px}.flash{background:#283f37;border-color:#548673;color:#d7fff0;border-radius:13px}.flash.error{background:#4c2938;border-color:#b36577;color:#ffe0e6}
.back{color:#ffe05b}.info-tag{background:#222d3d;border-radius:999px;border-color:#465568}.message{background:#1b2b3a;border-radius:16px;border-color:#3c4c60}.message.mine{background:#342b47;border-color:#70588b}.detail-info{gap:10px}.quote-line{border-color:#354656}.quote-line span:first-child{color:#c2cad6}.person,.user-role-card{background:#1b2b39;border-color:#3c4c60;border-radius:15px}.person:hover,.user-role-card:hover{border-color:#7b6196}.role-choice{background:#111e2a;border-color:#455368;border-radius:11px}.role-choice:has(input:checked){background:#42324e;border-color:#ffe05b}.role-choice input{accent-color:#ffe05b}
.loading{background:#0c141d;color:#f0e2ff;font-weight:700;letter-spacing:.04em}
@media(max-width:1100px){.page-heading:before{right:-65px}.page-heading:after{right:8%}}
@media(max-width:760px){.shell{grid-template-columns:1fr}.sidebar{position:fixed;top:0;bottom:0;height:100vh;width:272px;z-index:30;overflow-y:auto;transform:translateX(-100%)}.shell.menu-open .sidebar{transform:translateX(0)}.topbar{height:74px;padding:0 16px}.page{padding:22px 15px 70px}.page-heading{min-height:160px;padding:26px 22px;border-radius:20px}.page-heading:before{width:180px;height:180px;right:-85px;top:-65px}.page-heading:after{font-size:70px;right:6%;top:25%}.page-heading h1{font-size:clamp(26px,7vw,37px)}.stats{gap:10px}.stat{padding:17px;min-height:132px}.stat strong{font-size:29px}.panel{padding:19px}.quick-card{padding:19px}.user-meta{display:none}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}

/* Account profile additions */
.account-menu{display:flex;align-items:center;gap:11px;background:transparent;color:inherit;border:1px solid transparent;border-radius:14px;padding:6px 10px;cursor:pointer;text-align:left;transition:background .2s,border-color .2s}
.account-menu:hover,.account-menu:focus-visible{background:#2c2540;border-color:#765b95}.account-chevron{color:#ffe05b;font-size:19px}.account-menu .user-meta{display:flex;flex-direction:column;gap:3px}.account-menu .user-avatar{flex-shrink:0;display:grid;place-items:center;overflow:hidden}.account-menu .user-avatar img,.profile-avatar img{width:100%;height:100%;object-fit:cover;display:block}
.profile-layout{display:grid;grid-template-columns:minmax(250px,.85fr) minmax(300px,1.4fr);gap:22px;align-items:start}.profile-layout .panel{margin:0}.profile-avatar{display:grid;place-items:center;width:144px;height:144px;border-radius:26px;background:linear-gradient(145deg,#5a407a,#25253e);border:2px solid #9972c0;box-shadow:0 12px 35px #0005;color:#ffe05b;font-size:62px;font-weight:900;overflow:hidden;margin:18px 0}.profile-upload{display:grid;gap:13px;margin:20px 0}.profile-upload input[type=file]{max-width:100%;color:#e8e3f3}.profile-upload input::file-selector-button{background:#2e2840;color:#f7eaff;border:1px solid #7b6299;border-radius:10px;padding:10px 13px;margin-right:10px;cursor:pointer}.profile-layout .notice{margin-top:12px}.profile-layout .field{margin-bottom:15px}
@media(max-width:900px){.profile-layout{grid-template-columns:1fr}}@media(max-width:760px){.account-menu .user-meta{display:none}.account-chevron{display:none}.account-menu{padding:3px}}