Last updated: 9 November 2026
01. Who controls your data?
Ts Web Development, info@tswebcreation.com, is responsible for personal information collected through this website and in relation to our services.
02. What we collect
When you enquire, we may receive your name, business name, email address, phone number, preferred contact method, website details, project description, desired timeframe and any information you choose to include in your message. If you use our website chatbot, we may also receive the messages you send, details you provide during a support request, and information needed to maintain your chat session. Our hosting provider may also process technical information such as IP addresses and basic access logs. Any cookies or analytics tools must be described here if deployed.
03. How and why we use it
We use enquiry information to respond, prepare quotes, discuss and provide requested services, administer projects, maintain business records and comply with legal obligations. Depending on the activity, our lawful basis may be steps taken at your request before entering a contract, performance of a contract, legitimate interests in operating our business, or a legal obligation. Marketing messages requiring consent will only be sent where the necessary permission or other lawful basis exists.
04. How the quote form works
Quote requests are submitted by signed-in users and stored in our MySQL database. The previous form used a
mailto: link. It did not itself transmit or store form entries on our website
server. If you choose to send the email, the information is processed by your email provider
and ours. This must be updated if an online submission service is added.
05. Sharing, storage and retention
Website chatbot and live support: When you use our chatbot, we process your messages and any contact details you choose to provide to respond to your enquiry. If you request human support, relevant chat messages and details may be transferred through our support system to a private ticket in our Discord server. Authorised support staff can view the ticket and reply to you through the website chatbot. We use this information to handle your enquiry, provide requested support, and maintain the security and reliability of the service. Depending on the circumstances, our lawful basis may be steps taken before entering into a contract, performance of a contract, or our legitimate interests in responding to enquiries and operating a secure support service.
Support providers and access: Our support system uses a Discord bot operated on our own computer, Cloudflare for connectivity and security, and Discord to deliver staff conversations. These providers may process relevant personal information as part of their services. Discord tickets are intended to be accessible only to authorised support staff, the bot, and server administrators. Information may be processed outside the UK; where required, we assess and apply appropriate data-transfer safeguards.
Support message retention: Support messages may remain in Discord tickets and any logs or records generated by our support system. We keep personal information only for as long as needed for support and legitimate business or legal purposes. Our precise support-ticket retention and deletion arrangements are being reviewed; please contact us if you would like details about a particular conversation or to request deletion, subject to applicable legal requirements.
Please do not submit passwords, payment-card details, or sensitive personal information through the chatbot. For privacy enquiries, including requests to access, correct or delete personal information, email info@tswebcreation.com.
Information may be processed by our email, hosting and other necessary service providers, subject to appropriate safeguards. We do not sell enquiry data. We keep information only for as long as necessary for the purposes described, including applicable accounting and legal obligations.
06. Your rights
Subject to applicable UK data protection law, you may have rights to access, correct or erase your information, restrict or object to certain processing, request data portability, and withdraw consent where consent is relied on. Contact us using the privacy email above. You may complain to the Information Commissioner's Office (ICO).
07. Cookies and updates
This site's basic navigation and quote estimator do not require marketing cookies. External fonts are loaded from Google Fonts, which may involve requests to Google's servers. We may update this policy as our services or data practices change.